Privacy Policy
Your privacy is fundamental to how we operate
Last updated: January 3, 2025
At Otovo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services.
Our Privacy Commitment
- • We collect only what we need to provide excellent solar services
- • Your data is protected with industry-leading security measures
- • You have control over your personal information
- • We are transparent about our data practices
Information We Collect
Information you provide to us
- • Contact information (name, email, phone number, address)
- • Account credentials and profile information
- • Payment and billing information
- • Property details for solar installations
- • Communications with our support team
Information collected automatically
- • Device and browser information
- • IP address and location data
- • Usage data and analytics
- • Cookies and similar technologies
How We Use Your Information
We use your information to:
- • Provide and improve our solar services
- • Process your orders and manage installations
- • Communicate with you about your account
- • Send marketing communications (with your consent)
- • Comply with legal obligations
- • Protect against fraud and security threats
How We Protect Your Information
Security measures include:
- • Encryption of data in transit and at rest
- • Regular security audits and assessments
- • Access controls and authentication
- • Employee training on data protection
- • Incident response procedures
Sharing Your Information
We may share your information with:
- • Solar installation partners (with your consent)
- • Payment processors and financial institutions
- • Service providers who assist our operations
- • Legal authorities when required by law
- • Business partners for joint offerings
We never:
- • Sell your personal information
- • Share data without appropriate safeguards
- • Use your data for purposes you haven't agreed to
Your Rights and Choices
You have the right to:
- • Access your personal information
- • Correct inaccurate data
- • Delete your account and data
- • Opt-out of marketing communications
- • Port your data to another service
- • Object to certain processing activities
Data Retention
We retain your data:
- • For as long as your account is active
- • As required for our legitimate business purposes
- • To comply with legal obligations
- • To resolve disputes and enforce agreements
International Data Transfers
As a pan-European company, we may transfer your personal data across borders within our operations. When we do so, we ensure appropriate safeguards are in place:
- • All transfers within the EU/EEA are protected under GDPR
- • Transfers outside the EU use Standard Contractual Clauses
- • We assess the data protection laws of recipient countries
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes:
- • We will update the "Last updated" date at the top
- • We will notify you via email or through our services
- • We will provide a summary of key changes
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your personal information, we're here to help.
Contact Our Privacy Team
Email: privacy@otovo.com
Mail:
Otovo Privacy Team
Sandakerveien 138
0484 Oslo, Norway
Data Protection Officer: dpo@otovo.com
For general inquiries, please visit our Contact Us page.